Question 1

What time can I check in?

Accepted Answer

Between 15:30 and 20:00.

Question 2

What do I need to show on arrival?

Accepted Answer

· ID card or passport for all guests.
· Payment of the tourist tax (mandatory for guests aged 16 or over).

Question 3

Can I check in early?

Accepted Answer

Yes, subject to availability. Free for direct bookings.

Question 4

What are the reception opening hours?

Accepted Answer

From 9:00 to 12:30 and from 15:30 to 20:00.

Question 5

How do I call reception from the apartment?

Accepted Answer

Dial 9 from the apartment phone.

Question 6

Which phone number should I use for an emergency outside opening hours?

Accepted Answer

+376 682 613 (reception emergency line).

Question 7

What time is check-out?

Accepted Answer

At 11:00.

Question 8

What do I need to do before leaving?

Accepted Answer

· Wash the dishes.
· Take the rubbish to the containers in front of the building (next to Derby bar).
· Return the keys at reception.

Question 9

What if I leave before 9:00?

Accepted Answer

Let reception know in advance.

Question 10

Can I request late check-out?

Accepted Answer

Yes, until 17:00, subject to availability.

Cost: €30
Free if you booked directly.

Question 11

How do I control the heating?

Accepted Answer

With the thermostat located in the living room.

Question 12

What is included in the apartment?

Accepted Answer

Sheets, towels, toilet paper, and kitchen kit.

Question 13

What is the access card for?

Accepted Answer

It opens the building, the apartment, the lights, and the parking (the latter has an extra cost).

Question 14

Is there cleaning during my stay?

Accepted Answer

Yes, 1 cleaning refresh for stays longer than 7 nights.

Question 15

Is there a laundry room?

Accepted Answer

Yes, self-service on floor -1:

10 kg → €5
15 kg → €6.50

Question 16

How do I recycle rubbish?

Accepted Answer

Glass → yellow container
Paper → blue container
Packaging → yellow container
Other waste → black container

Question 17

Can you smoke inside?

Accepted Answer

No. A €500 fine applies if this rule is broken.

Question 18

Are there quiet hours?

Accepted Answer

Yes, from 23:00 to 09:00.

Question 19

Can I host a party?

Accepted Answer

No, parties are not allowed.

Question 20

Can I take my bike into the apartment?

Accepted Answer

No. There is a bike storage room on floor -2.

Question 21

Can I bring my pet?

Accepted Answer

Only with prior authorization and a supplement. Please ask at reception.

Guest guide

All the information for your stay at Apartaments Sant Moritz, Arinsal: check-in, services, Wi-Fi, rules, and emergency contacts. Find answers to your questions.

Guest guide

All the information for your stay at Apartaments Sant Moritz, Arinsal: check-in, services, Wi-Fi, rules, and emergency contacts. Find answers to your questions.

Frequently Asked Questions | Sant Moritz Arinsal Andorra

Guest guide

All the information for your stay at Apartaments Sant Moritz, Arinsal: check-in, services, Wi-Fi, rules, and emergency contacts. Find answers to your questions.

What time can I check in?

What do I need to show on arrival?

Can I check in early?

What are the reception opening hours?

How do I call reception from the apartment?

Which phone number should I use for an emergency outside opening hours?

What time is check-out?

What do I need to do before leaving?

What if I leave before 9:00?

Can I request late check-out?

How do I control the heating?

What is included in the apartment?

What is the access card for?

Is there cleaning during my stay?

Is there a laundry room?

How do I recycle rubbish?

Can you smoke inside?

Are there quiet hours?

Can I host a party?

Can I take my bike into the apartment?

Can I bring my pet?

Frequently Asked Questions | Sant Moritz Arinsal Andorra

Guest guide

All the information for your stay at Apartaments Sant Moritz, Arinsal: check-in, services, Wi-Fi, rules, and emergency contacts. Find answers to your questions.

What time can I check in?

What do I need to show on arrival?

Can I check in early?

What are the reception opening hours?

How do I call reception from the apartment?

Which phone number should I use for an emergency outside opening hours?

What time is check-out?

What do I need to do before leaving?

What if I leave before 9:00?

Can I request late check-out?

How do I control the heating?

What is included in the apartment?

What is the access card for?

Is there cleaning during my stay?

Is there a laundry room?

How do I recycle rubbish?

Can you smoke inside?

Are there quiet hours?

Can I host a party?

Can I take my bike into the apartment?

Can I bring my pet?